FREQUENT ASKED QUESTIONS
Orders are processed as soon as they are placed and confirmed. We therefore estimate the delivery time of your order at 2 to 5 working days.
Delivery is free of charge for orders over CHF 50.00. For orders below this amount, the shipping costs are CHF 7.00.
Due to the high volume of orders at Caffè Milano, we estimate the delivery time of your order at 3 to 5 working days. As soon as your order is dispatched, you will receive by SMS and email the time slot in which the courier will go to the address you have chosen.
If you are not satisfied with the quality of the products received, please contact Caffé Milano customer service via our free number 041 790 11 10 or e-mail [email protected] In order for us to take the necessary steps as soon as possible, please keep the invoice and the packaging, as the production code printed on the box will help us locate the batch of products. Please also provide us with as much information as possible about the nature of the damage/defect, as this will help us find an effective solution.
Caffè Milano offers a right of return for 14 days from the date of delivery of your order for machines, coffee bags and accessories purchased directly from us.
You can see our return/exchange policy or on the back of your invoice.
For more information, we are at your disposal on the free number 041 790 11 10 or via the contact form.
Caffè Milano accepts payment by Paypal account or credit card (MasterCard - VISA - American Express)
Our capsules are hermetically sealed to best preserve the aromas of the coffee. Two dates are indicated on each pouch: the date of manufacture and the expiry date. We ensure freshness for consumption up to 12 months after the date of manufacture. However, the best before date is not the expiration date because coffee is not a perishable product. This date is recommended for best results in a cup.
None of Caffè Milano's coffees contain allergens such as gluten, lactose or nuts. They all contain 100% coffee and are hermetically sealed to prevent exposure to air and moisture.
Terms such as malt, milk or cocoa refer to the flavor profile of the coffee, which is naturally present in the coffee bean, and not to the physical elements contained in the capsule.
Flavors come in the form of a very fine powder (encapsulated flavors). They are added to coffee after grinding. Flavors are made from groups of natural flavoring compounds. These substances do not come from named ingredients and have a natural origin, such as plants or flowers. The flavors do not contain any food allergens.